Job Description: Assistant Manager

Reports to: Nursery Manager/Garden Center Manager

Supervises: Department Sales Area Leaders, Cash Team

Position Purpose:             

• Assisting Nursery Manager and Garden Center Manager in organizing and implementing strategy for the successful operation of the Garden Center.

• Coordinate with management team on goals for the day and facilitate in the execution of those goals.
• Provide back-up for management team in their absence.
• Provide back-up for Sales Area Leaders in their absence.
• Provide guidance to the teams regarding material placement, task priorities and customer service.
• Supervise and maintain a team of employees, trained in the correct procedures of customer service, sales and inventory control.
• Handle out of ordinary customer questions and conflict situations.
• Create a positive environment for the growth of employees and sales.
• Maintain a safe, clean, neat, organized and professionally pleasing facility.
• Set the pace for achieving company goals.

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Key Job Responsibilities:

Customer Service

• Ensure that Buchanan’s consistently offers the best customer experience possible.
• Monitor and respond to customer service problems and be able to identify areas needing immediate attention.
• Develop and upkeep customer services that will help increase business and maintain present customer base.

Personnel Management

• Direct staff on daily tasks and projects.
• Professionally motivate, challenge, reward and recognize individual employees.
• Establish and maintain safety and security measures
• Establish and maintain productivity levels
• Monitor Sales Area Leader’s job performance on a constant basis

Product Management

• Layout – Organize, facilitate and maintain seasonal layout of Garden Center
• Receiving – Coordinate staff according to company standard operating procedures (SOP) for efficient unloading and placement of retail goods. Monitor quality control of incoming merchandise.
• Pricing – Coordinate all product pricing according to SOP.
• Labeling – Direct the production, placement and retention of all labels for all inventory items.
• Signage – Accountable for all signage and will ensure it meets BNP Quality standards.
• Merchandising – Direct all merchandising of gifts, pottery, plants and related products to facilitate efficient use of space, traffic flow, customer excitement and max sales
• Maintenance – Coordinate plant and product maintenance (watering, fertilizing, pest and disease control, pruning, weed control and overall appearance).
• Quality Control – Ensure that the presentation of all plants and products is of the highest quality according to SOP. Ensure BNP monitors and records products taken from inventory due to poor quality.
• Inventory – Ensure we conduct physical inventory on a regular basis according to SOP.
• Advertising/Marketing – Provide input on current and future advertising and marketing strategies.
• Back-Up/Coverage – Provide back-up and coverage for Nursery Manager and/or Garden Center Manager for their days off, lunches, interviews, field trips, scheduled (and unscheduled) time off, etc.
• Provide back-up and coverage for Sales Area Leaders for their days off, lunches, field trips, scheduled (and unscheduled) time off, etc.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell.

The employee must occasionally lift and/or move up to 50 pounds.

Each BNP person is an integral part of the overall success. To keep BNP operating at an efficient, effective and profitable level, all BNP members are asked to assist in different areas of the operation and to perform tasks that are outside of their day-to-day responsibilities.  However, exceptional CUSTOMER SERVICE is every BNP employee and leader’s #1 RESPONSIBILITY

This is a Full Time salary position. Weekends required. Health, PTO & 401k benefits are available.

Job Description:       Customer Service / Sales / Hardgoods (Full Time/Part Time)

Reports to:                 Hard Goods Sales Area Leader

Position Purpose:      Excel in the selling of garden center merchandise, plant care, pottery and related products using professional sales techniques, creative merchandising and superior customer service, along with maximum productivity and controlled expense while striving to achieve company sales goals.

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Key Job Responsibilities:

1. Be readily available to assist customers, encouraging maximum sales of pottery and outdoor living merchandise, fertilizer, herbicides, insecticides, soils, amendments, mulches, etc.
2. Learn and offer current and correct information about pots and plant care, OL merchandise, incoming pottery orders, plant care orders, etc.; work with SAL/Management Team to ensure you are giving the best information.
3. Greet and assist customers with their needs.
4. Spend adequate time with customers while also accomplishing other daily tasks.
5. Assist with pricing, labeling, display and maintenance of all hard goods merchandise.
6. Assist with overall appearance of facility and sales area; assist in movement and stocking of department goods.
7. Help maintain adequate inventory levels of products: dust, spray, re-tag/pot, front, and signage. Assist with ordering at times. Assist with physical inventory. Assist with maintaining appropriate levels of merchandise as well as accounting for inventory.
8. Relay requests to Management Team with proper forms.
9. Receive inventory when labor and maintenance supervisor is not present; sign and check for quality.
10. Work with the Hardgoods SAL to schedule and complete your daily tasks to maximize productivity.
11. Communicate necessary information with employees and management.
12. Provide helpful and thorough customer service to customers on the phone.
13. Diagnose customer plant issues and offer the best advice.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear and taste or smell. The employee must occasionally lift and/or move up to 50 pounds. Each BNP person is an integral part of the overall success.  To keep BNP operating at an efficient, effective and profitable level, all BNP members are asked to assist in different areas of the operation and to perform tasks that are outside of their day-to-day responsibilities.  However, exceptional customer service is every BNP employee and leader’s responsibility

Cashier Job Description

You’re the kind of person that loves engaging with other people: You’re never shy about talking to strangers. Smiling just comes natural to you! You always want to make a great impression on customers and make sure they feel welcome and taken care of. Manners are important to you both in face-to-face encounters and on the phone. In fact, juggling phone calls and the customer standing in front of you in a professional manner is a skill you’ve mastered. You’re never too busy to make sure a customer gets exactly what they need.

You’re computer savvy and have two years of register experience. Handling cash, making calculations and properly counting back change is no problem for you. You like keeping things tidy and will make sure that between customers you keep the register areas tidy and stocked with cashier supplies. Plus, you’re independently motivated: You don’t need someone reminding you about your daily duties.

You might have some gardening experience…but if you don’t then you at least have an interest in learning. You’re not afraid to be honest when you don’t know the answer and have no problem linking the customer up with sales staff that can help. You’re looking for a part time or full time job and are available to work weekends. Heat and rain don’t bother you because you prefer being outdoors.

Are you inexperienced on the register but have a passion for wanting to work at an independent garden center?  Tell us your story and we’ll happily consider your application!